Shipping
All of our Citron orders from the website are dispatched within 1-2 working days. During high demand seasons, such as sales or back to school, our dispatch and delivery times might be extended.
Our delivery times by location are approximately:
Within UAE: 2-3 days
Within GCC: 4-5 working days
Rest of the world: 7-9 working days
Returns
Please note that any Citron products that have been personalised cannot be returned or refunded.
We only accept returns within 15 days of purchase or delivery.
If you wish to return an item(s), you must arrange for shipping at your own cost and retain a tracking number for your own records. The return address is:
RETURN ADDRESS
Att: Citron Trading LLC
Warehouse C9, Opposite Jotun Paints
Al Quoz Industrial 2
Dubai
United Arab Emirates
Phone number: +97145477837
Once we have received the item(s) and assessed its suitabilty for return, we will issue you with a refund to the purchasing card provided. In the case of any international returns, any taxes or import duties may be deducted.
Please note, Citron is not able to exchange items. If you wish to change your item(s), you can arrange for a return and refund in order to place a new order via our online store.