Help FAQs

General

• Where else can I shop Citron products apart from your website & flagship store in the UAE?
• I bought Citron product from another store, can I get it personalized?
• My kid has lost his water bottle, can I find it with the QR code?
• Why my discount code is not working?
• I want to cancel my order

Delivery - Worldwide

• Why do I need to share my postal code as I don’t live in the UAE?
• Can I pay for my order with cash on delivery if I live outside the UAE?
• Are there any standard shipping charges if I live outside the UAE?
• How long it will take to get my order?
• How can I track my order?

Delivery - UAE

• How can I track my order?
• How can I follow up on the status of my order?
• I missed the call from the delivery guy with my order, can I re-schedule delivery?
• Can I pay for my order with cash on delivery?
• I need my order urgently. Can you deliver tomorrow?
• When will my order will be delivered?

Returns and Exchanges

• I purchased a Citron product around 6 months ago, can I still exchange or return it?
• I purchased a Citron product around 10 days ago and it is not working anymore, can I return it?
• What is the process for exchanging my Citron product?
• My delivery box is damaged, can I return the order?
• I got my Citron items personalized, the personalization sticker seems to be coming off, can I get it exchanged?
• I purchased a Citron product from another retailer. It seems to be broken. Can you help?

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