Sadly we are not able to offer returns or exchanges over 15 days after purchase. However, if an item has broken after only a short period (less than six months from purchase) we can offer you a discount by using code replace30 at checkout (applicable on the purchase of AED70 or more). If the item is faulty, we can change it for you and you should contact customer service on WhatsApp 00971552576403 or by email hello@citron.ae to find out if you are eligible for a replacement.